FAQ

Delivery time is depending from destination place. Usually we are shipping by EMS or UPS. It will take 2-4 weeks. Also it's possible to order express delivery, exact times please ask to our consultants.

We will inform you about the status of delivery – when it will leave our premises and when equipment is expected to be at your side.

The warranty period is 12 months. Equipment has simple pieces and all of them are from stainless steel thus there is limited possibilities for something to break down.

It depends from your desired outcome. Best way would be to contact our consultants and describe your requirements.

If rotating gears are matching then it's possible to order just electric motor and controls, although in most cases we recommend to order as one kit as even if machines are slightly different gears could not match.

Yes, in our homepage is only part of our machines, best option would be to contact our consultants and describe your requirements.

Machines are made from stainless steel or materials that are approved to be in contact with food.

Yes, if you need something in between, combined with various elements, then we can also make something for your needs. Contact us via email for further references.

We take 100 % prepayment that can be paid in 2 parts – 50 % before the start of the production and other 50 % for goods to be dispatched and delivered. It is possible to send the picture taken by transport company and get in direct contact with transport company, to confirm that the order is ready for travel and that it should be delivered to you.

You should pay via bank transfer after receive of our invoice.

If ordered via air, then average time would be 2-6 weeks from the payment. If sent via sea, then it might go up to 8-15 weeks. Thus plan your purchase in advance of the peak season.

We will inform you about the status of delivery – when it will leave our premises and when equipment is expected to be at your side.

The warranty period is 12 months. Equipment has simple pieces and all of them are from stainless steel thus there is limited possibilities for something to break down.
However, if something happens with equipment, we suggest taking a video or photo and sending to us, so that we can understand what the issue is. Technologies and internet has made it easy to take care of the equipment anywhere in the world.

We are interested to help you with the equipment. Thus the first action would be to take a video or photo and send to us, so that we can understand what the issue is. Then we will find the solution that could work for both sides.